Need Help?

Register now to gain access to the Arcadia Products Community Portal. Its designed to provide assistance to our Customers, Users and Contributors who want to integrate and get the best possible results from the Arcadia products.

The Benefits of Membership

Gain access to:
- Arcadia Knowledgebase.
- Troubleshooting Assistant.
- Product Documentation.
- Arcadia Products Forum.
- Live-chat and Technical Support.

Not Yet Registered?

Signing up is easy and takes less and 3 minutes. Take a moment to create a user account and get verified instantly. Register now to join the Arcadia Products Community to gain access into valuable tips and updates and the newest product releases.

Sign up instantly!

Gerard Oates, Managing Director

Gerard, a Chartered Accountant who qualified with Price Waterhouse, now has over 25 years involvement in the lighting industry. He led the MBO of the company in 2001 and is now focused on improving the overall performance of the business. “Arcadia has good distributors in most countries for aquatic products, but not necessarily for reptile products. Over the next year or so, we will be appointing new reptile distributors in those countries not currently being served well. The whole reptile hobby is vibrant and as such the demand for good reptile lighting products is growing strongly. Husbandry is improving, and more and more hobbyists understand that effective specialist UV lighting is essential. Arcadia are thus investing heavily into bringing new exciting reptile products to this vibrant market.”

John Courteney-Smith, Reptile Manager

John has spent a lifetime in the UK exotic pet trade. As a passionate keeper of Reptiles and Exotic birds john is determined to push the boundaries of captive reptile and bird science so that animals benefit from his research all over the world. John is a regular speaker at colleges and universities and is a contributor to Forums and to many consumer and trade Reptile and Bird papers and magazines all over the world, John is also the Author of two reptile husbandry related books and has worked with other leading Authors to provide content for some of the world’s best reptile books. As the Arcadia Reptile brand manager John is determined to start “A revolution in reptile care”

Dale Lewis, Northern Sales

Dale joined Arcadia in 2009, as the Arcadia UK Northern Account Executive. He has kept various types fish for over 20 years and gained a vast amount of experience along the way, including coldwater, tropical and saltwater. He spent 3 years studying at Brooksby College where he earned national and higher national qualifications before working in retail for independent aquatic stores and then moving in to field sales within the industry. Dale then more recently went back into retail where he managed and built several stores for the Maidenhead Aquatics Group before joining Arcadia. Dale has a thorough understanding of the Aquatic industry with his 16 years experience in retail and field sales.

Neil Thompson, Western Sales Representative

Neil joined Arcadia in 2009, as the Arcadia UK Western Account Executive. He has been working in the aquatic industry for over 30 years, beginning his trade with Europe’s leading Importer and distributor of marine livestock, where he spent 19 years adding to his marine knowledge. Neil has also gained experience in aquatic installations, retail outlet fitting and landscaping. He has spent 8 years in the aquatic, reptile and pet retail industry from where he joined Arcadia.

Paul Jackson, Quality Control

Paul joined Arcadia in 1992. He has a strong mechanical engineering background and worked as the supervisor of the night shift and the sheet metal fabrication department, before taking over the responsibility for Quality Control. In 2010 he became the Technical & Quality Manager expanding on his job role to cover Product Development and Production Engineering. Before joining Arcadia Paul gained a wide range of experience in Mechanical Engineering and has completed a BSc degree in Innovation and Design with the OU in 2010.

Latest News